Shipping policy

Shipping Policy

Thank you for shopping with Renatus Global! We are committed to providing you with the best possible shopping experience, including fast and reliable shipping.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive an email notification once your order has been shipped, including tracking information.

Shipping Methods & Delivery Times

    •    Standard Shipping: 3–7 business days (varies by location)

    •    Expedited Shipping: 1–3 business days

Note: Delivery times are estimates and may vary depending on your location and local postal services.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Free Shipping

We offer free standard shipping on all orders over £50 within UK.

International Shipping

We currently offer international shipping to Europe and US. International shipping times and costs vary depending on the destination.

Customs & Duties

For international orders, please note that you may be responsible for customs duties and taxes, which are determined by the destination country’s customs office. Renatus Global is not responsible for any additional fees incurred during the shipping process.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier’s tracking portal.

Missing or Damaged Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will make it right by providing a replacement or refund.

For any additional questions or concerns, please contact our customer support team at [info@renatusglobal.com].